Garden Center Manager

Location: Brownstown, MI
Deadline: June 1, 2014

 

Brief description

The position of supervisor/manager of retail garden center consists of directly supervising employees in a retail garden center establishment or department. It also consists of performing management functions, such as purchasing, budgeting, accounting, and personnel work, in addition to supervisory duties. A supervisor/store manager is responsible for establishing and maintaining guest services, overseeing and is accountable for the operation of a retail garden center ensuring sales and profitablity through merchandise, inventory, expense control, human resources management, and managing operating cost and shrinkage.

Tasks

  • Ensure that each guest receives outstanding guest service by providing a guest friendly enviroment which includes greeting and acknowledging every guest, maintaining outstanding standards, solid product knowledge and all other components of guest services.

  • Analyze and measure business trends; develop and implement plans to maximize sales and meet or exceed goals and objectives.

  • Ensure appropriate merchandise stock levels, merchandise presentations, signing and assortment in all departments; ensure selling floor is adequately stocked.

  • Comparison shop and report results; share information with Supervisor and make appropriate price adjustments.

  • Review department/store trends and recommand and initiate changes for maximizing goals and objectives.

  • Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised;

  • Assign employees to specific duties;

  • Direct and supervise employees engaged in sales, inventory- taking, reconciling cash receipts, or in performing services for customers;

  • Control shrink, expenses and payroll.

  • Continually evaluate and react to performance issues and actively recruit management candidates.

  • Train and develop store management in all aspects of the business; direct and monitor training and development for all store personnel. Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate.

  • Enforce safety, health, and security rules;

  • Ensure compliance with all policies and procedures through regular store management and staff meetings, store walk- through and audits, etc.;

  • Instruct staff on how to handle difficult and complicated sales;

  • Monitor sales activities to ensure that customers receive satisfactory service and quality goods;

  • Plan budgets and authorize payments and merchandise returns;

  • Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.

  • Assist in maintenance of department, including watering, pruning and fertilization

  • Any other responsibilities as assigned by Supervisor

Qualifications and requirements

  • High school diploma or equivalent;

  • 5+ years of experience preferred in Horticulture/Agriculture

  • Industry certifications encouraged in Horticulture/Agriculture

  • Pesticide Applicators License a plus but not required

  • Knowledge of trees, shrubs, annual and perennial flowers.

  • Identify and treat diseased plants

  • Oversee plant care and facility maintenance

  • Ability to give full attention to what other people are saying, and to adjust actions in relation to others’ actions;

  • Ability to use logic and reason to identify the strengths and weaknesses of alternative solutions, and to monitor/Assess performance of other individuals.

  • Ability to communicate with associates and guests

  • Ablility to read, count and write to accurately complete all documentation.

  • Ability to freely access all areas of the store including selling floor, stock areas, and register areas.

  • Ability to adapt to many different situations and seasonal changes in sales and merchandise.

Competencies (in order of importance)

  • Self Control — Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.

  • Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations.

  • Stress Tolerance — Job requires accepting criticism and dealing calmly and effectively with high stress situations.

  • Integrity — Job requires being honest and ethical.

  • Cooperation — Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.

    Lines of communication

  • Possess the ability to answer to more than one supervisor and accomplish tasks in a timely manner.

Working conditions

  • Ability to operate and use all equipment necessary to run the store. This includes pallet jacks, forklifts and power tools, if necessary.

  • Ability to climb ladders.

  • Ability to move and handle merchandise throughout the store generally weighing 0-50+ pounds.

Ability to work varied hours/days to oversee store operations.

Pay:

  • Negotiable based on experience and qualifications.

How to apply:

Those interested in applying for this position should send resumes to Kristine Marsai (kmarsai@gmail.com).

Location of Job: Ruhlig Farms & Gardens LLC 24508 Telegraph Rd.

Brownstown, MI 48134